Frequently asked questions
Why buy handmade watercolors?
Handmade aloha watercolors are packed full of pigments. Packed. Compared to industrial brands, I use more a higher amount of pigment than binder in every batch which leads to extremely vibrant colors.
Plus, I use honey to make the paint extra smooth, like butter.
Plus plus, when shopping aloha watercolors, you support a one-woman-business, woohoo!
Uuugh but that paint arrived sticky!
Due to the high content of honey, it‘s possible that you come across „sticky paint“, especially during hot weather. The paint is absolutely good to use! Try sticking the paints in the fridge (or even freezer) for an hour, then slowly peel back the foil while using a toothpick to scrape the paint back into the pan. Please don‘t leave your paints out in the sun or near a heat source. Enjoy creating!
How lightfast are Aloha watercolors?
Almost all of aloha watercolors have excellent lightfastness. There are a few exceptions: the neons and liquids. The neons change color after a few months in direct sunlight. With the liquids, I noticed slight changes in color after 6 months in direct sunlight.
If you want to protect your artwork, coat your painting with a UV clear coat spray.
How long do processing and shipping take?
Aloha watercolors is a one-woman business. I work as fast as possible to get orders out and often salvage sleep over finishing this one last package of the day ;-)
I usually get packages out within 1 to 4 days after you ordered.
But then: USPS Shipping times vary!
First class Packages within the US are delivered according to the Zones system. It can take 1 day (Hawaii), 3 days (West coast) and up to a week (East coast). If you'd like to expedite shipping within the US, please choose Priority upgrade.
International shipping takes longer, with ca. 3 to 5 weeks to Europe and Asia. Please be aware of that when you order.
The European Union has established new import laws since July 1, 2021. Please expect further delays as customs is now looking at every single package even more closely.
What payment methods do you offer?
Accepted payment methods are Credit Card, Debit card and Paypal. I also accept payments throught Venmo (alohawatercolors) and Cash app (alohawatercolors) when you choose "manual payment" during checkout. Meine deutschen KundInnen können gerne per Banküberweisung bezahlen, falls keine Kreditkarte oder Paypal zur Verfügung stehen. Dazu bitte "manual payment" auswählen und den Anweisungen beim Check-out folgen.
When's the next shop restock?
Beginning of August 2021. To stay up to date and be the first to find out the exact date check my Instagram account (@alohawatercolors) or subscribe to the aloha newsletter. Thank you.